Q: WHAT PAYMENT WAYS CAN I USE?
A: We accept all major credit cards (VISA, MasterCard, etc.) or PayPal.
Q: IS YOUR SITE SAFE AND SECURE?
A: YES! Our checkout page uses SSL, which ensures that all of your browsing and shopping data remains private. Your data is 100% secure. Our payment processor is Paypal which is the more secure way to shop online because your sensitive information is never stored in our database.
Q: WHAT LOCATIONS DO YOU SHIP TO?
A: Our main target is USA. Since our items interests people around the globe, we are glad to let you know that we are shipping internationally too.
Q: HOW MUCH SHIPPING COST?
A: We offer FREE shipping on orders over $40, our priority care shipping cost $4.95.
Q: WHAT IS THE SHIPPING TIME ON MY ORDER?
Most USA based orders are shipped directly from our warehouse within 2 to 4 business days for your convenience and maximum efficiency. Your product will normally arrive within 28 Business Days. Since some external factors can affect the delivery time and time may differ for each country, please contact the courier directly, a phone number will be provided with your tracking number.
Q: HOW CAN I GET IN CONTACT WITH YOU?
A: For all customer service inquiries, you may reach us via e-mail to email@example.com
Q: WHAT IS YOUR RETURN/EXCHANGE POLICY?
A: We’re sorry for the trouble! You can check our policies here. If you’re still having an issue, drop us a message and we’ll do our best to help!
Q: HOW DO I CANCEL AN ORDER?
A: An order containing regular, in-stock products can be cancelled if the items have not yet been prepared for shipment and orders that have already been marked fulfilled as there is no way for us to pull back the parcel that we have already shipped. Please note that your refund will not include any promotions or discounts applied to your order.
There is a 15% restocking fee for orders that are not yet being marked fulfilled to cover up the processing fee from our payment processor.
Q: HOW DO I RETURN AN ITEM?
A: Please email our support at firstname.lastname@example.org with an email Subject: ITEM RETURN.
Q: HOW DO I TRACK MY ORDER?
You can check the status of your order at any time using our tracking order page. If you are having trouble, we are always here to help you.
Q: I ORDERED 2+ BAGS, BUT I ONLY RECEIVED 1. WHERE IS MY ORDER?
A: We sometimes ship the items separately depending on the overall weight of the package. Also, we have several warehouses which fulfil the orders based on availability. You may receive one item before the next. It is completely normal.